Terms of Service
These Terms govern the detailing services provided by Oak City Auto Detailing ("Oak City", "we", "us") and your use of this website and our messaging. By booking a service, submitting a quote request, or opting in to text messages, you agree to these Terms.
1. What we do
Oak City Auto Detailing is a mobile auto detailing company serving Raleigh, Cary, Apex, Wake Forest, Durham, Morrisville, Garner, Knightdale, Holly Springs and surrounding Triangle communities. We come to your home or office. Our vehicles are self-contained: we bring our own water and power, so no hose or outlet is needed.
We are licensed and insured, and work is performed by our own uniformed in-house technicians, not subcontractors.
2. Quotes, prices and vehicle size
Prices depend on the service and your vehicle size. Published "from" prices refer to the smallest size tier (coupe). Your exact price is shown before you confirm a booking.
| Size tier | Typical vehicles |
|---|---|
| Coupe | 2-door cars, small hatchbacks |
| Sedan / Midsize SUV | 4-door sedans, crossovers, 4–5 seat SUVs |
| Truck / Large SUV | Pickups, minivans, 3-row SUVs |
A quote is an estimate based on the information you give us. If the vehicle on arrival is materially different from what was described — a larger size tier, or a condition listed in section 5 — we will tell you the revised price before starting work. You may decline and reschedule or cancel at no charge in that situation.
3. Booking, deposits and cancellation
Bookings are made through our online booking system. A 10% deposit is collected at booking to hold your appointment time, and is applied to your final balance.
- Reschedule or cancel more than 24 hours before your appointment: deposit refunded in full, or moved to your new appointment.
- Within 24 hours, or if we arrive and cannot access the vehicle: the deposit is retained to cover the reserved slot.
Weather
We work outdoors. We may reschedule for rain, storms, freezing temperatures or unsafe conditions. Weather reschedules initiated by us are always free, and we will offer you the next available slot.
4. What we need from you
So we can work safely and legally at your location, please provide:
- A legal, reasonably level parking space for the vehicle and our van — a driveway, private lot, or permitted space. We cannot work in a space where we would block traffic or violate parking rules.
- Access to the vehicle and its keys at the scheduled time.
- Removal of personal belongings, valuables, car seats and anything you do not want handled. We are not responsible for items left in the vehicle.
- Approximately 10–15 feet of clearance around the vehicle.
If we cannot access the vehicle or the space is unusable on arrival, section 3 applies.
5. Conditions that change the price or the service
Some conditions require materially more time, material or specialist handling, and are quoted separately. We will always tell you before we begin:
- Heavy pet hair
- Biohazards, including vomit, bodily fluids and mould
- Excessive sand, soil, spilled food or construction debris
- Smoke or persistent odour remediation
- Tree sap, overspray, heavy tar or industrial fallout
- Vehicles outside our standard service area (travel fee may apply)
6. The Spotless Promise — payment and satisfaction
You pay the balance only after you have seen the finished vehicle and told us you are happy with it. Walk the car with us. If something is not right, we fix it then and there.
If you notice something within 48 hours of completion, call or text us and we will come back to address it at no charge.
The 48-hour callback covers work we performed. It does not cover new dirt, new damage, normal use after the detail, or conditions we disclosed and you declined to have treated.
Final balance is due on completion. Accepted payment methods are shown at booking.
7. Results, limits and existing damage
Detailing is a cleaning and protection service, not restoration or repair. We will tell you honestly what is achievable on your vehicle before we start. We do not guarantee removal of:
- Permanent staining, dye transfer or bleaching in fabric or leather
- Scratches, swirls, chips, oxidation or clear-coat failure beyond what the booked service addresses
- Odours bonded into foam, padding or the HVAC system
- Cracked, brittle or previously damaged trim, plastics or leather
Pre-existing damage, aftermarket parts, prior poor-quality repairs, and loose, worn or failing components may be revealed or affected by normal cleaning. We are not responsible for pre-existing conditions or for failure of components already at the end of their life. If we identify something of concern, we will point it out before proceeding.
8. Liability
We carry insurance and we take care of your vehicle. In the event we are responsible for damage caused by our work, notify us within 48 hours of completion so we can inspect it. Our liability for any claim is limited to the cost of repairing the specific damage we caused, and in no event exceeds the amount you paid for the service, except where North Carolina law does not allow that limit.
We are not liable for indirect, incidental or consequential losses, including loss of use of the vehicle, lost time or lost income.
9. Text messages and calls
By giving us your mobile number, you agree we may contact you by call and text about your appointment, quote, arrival time and service.
- Message types: appointment confirmations and reminders, arrival and on-the-way notices, quote replies, follow-up about completed work, and — only if you separately opt in — occasional offers.
- Frequency: transactional messages are sent as needed for your appointment, typically 2–6 messages per booking. Optional marketing messages are no more than 4 per month.
- Cost: message and data rates may apply. We do not charge for messages.
- Opt out: reply STOP at any time to stop messages. Reply HELP for help, or call (984) 269-2872.
- Your number: we do not sell, rent or share your mobile number or SMS opt-in information with third parties or affiliates for any purpose. We share it only with the service providers who deliver our messages and run our booking system, solely so they can provide that service to us.
- Delivery: mobile carriers are not liable for delayed or undelivered messages.
- Consent to marketing messages is never a condition of booking a service.
Some of our replies may be sent by an automated assistant. You can always reach a person by replying or by calling (984) 269-2872.
See our Privacy Policy for how we handle your information.
10. Gift cards
Gift cards are redeemable for our services, are not redeemable for cash except where required by law, and do not expire. Lost or stolen gift cards cannot be replaced without proof of purchase.
11. Photography
We routinely photograph vehicles before and after service for quality records and for our website, advertising and social media. We do not publish licence plates, vehicle identification numbers, your name, your address or any identifying detail of your home. If you prefer we not use photos of your vehicle, tell us and we will not.
12. Website content
The text, photographs and design on this website belong to Oak City Auto Detailing and may not be copied or reused without permission. Prices, service descriptions and availability on this website may change; the price shown to you at booking governs.
13. Disputes and governing law
These Terms are governed by the laws of the State of North Carolina. If something goes wrong, contact us first — nearly everything is resolved with a phone call. Any dispute that cannot be resolved informally shall be brought in the state or federal courts located in Wake County, North Carolina.
14. Changes
We may update these Terms. The "last updated" date above shows when they last changed, and the version published here at the time of your booking applies to that booking.
15. Contact
Oak City Auto Detailing
4600 Connell Dr, Raleigh, NC 27612
(984) 269-2872
Open 7 days, 6AM to 6PM